FAQ

Frequently Asked Questions

Welcome to the Hangdayunstore FAQ. This page provides answers to common questions about placing orders, making payments, delivery, order adjustments, and after-sales assistance.

If you cannot find the information you need here, please reach out to our customer support team at support@hangdayunstore.com.

For any order-related request, please include your Order Number (for example, 212SHOP-1218) and the email address used when placing the order. Providing both details helps us locate your order more quickly.

Orders & Payments

Q: How can I use a discount or promotional code?

You can enter your promo code during checkout by following the steps below:

  1. Select the product(s) you wish to purchase and add them to your cart.

  2. Select “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout.
    (This checkout option supports both PayPal and card payments.)

  3. Locate the discount code field:

    • On mobile: Select “Show order summary” to reveal the promo code section.

    • On desktop: The discount code field is displayed on the right-hand side of the checkout page.

  4. Enter and apply your code, then finish your payment through PayPal or with your preferred debit or credit card.

Q: What payment methods can I use?

We accept several commonly used payment methods, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express (AE)

  • Diner’s Club

  • Most major debit and credit cards

  • Apple Pay

  • Google Pay

Q: How much does shipping cost?

Our standard worldwide shipping charge is generally USD $5.99. The actual shipping cost may differ depending on the destination country or any promotional offer currently available.

Before you complete your purchase, the applicable shipping charge will be calculated and shown clearly at checkout.

Shipping & Delivery

Q: Do you ship outside your country?

Yes. We offer international shipping to customers around the world.

To help improve delivery efficiency, Hangdayunstore works with fulfillment facilities in different regions. Depending on your destination, your order may be dispatched from the warehouse that provides the most efficient shipping route.

Q: What is the estimated delivery time?

After your order has been processed and dispatched, delivery generally takes approximately 10–20 business days.

Q: Where can I track my order?

After your package has been shipped, you will automatically receive a shipping confirmation email with your tracking number.

You can use international tracking services such as:

www.17track.net

Q: Why is my tracking information not updating?

It can take around 24–48 hours for tracking information to begin appearing after your shipment has been confirmed.

Tracking may also remain unchanged temporarily while your package is being transferred between sorting centers or shipping hubs. This can occur normally while the package is in transit.

Q: Why did my order arrive in separate packages?

When an order contains several products, the items may be shipped separately from different warehouses to improve shipping efficiency.

Each individual package will have its own tracking number, and the corresponding tracking details will be provided to you separately by email.

Changes & Cancellations

Q: Can I change my shipping address, recipient name, or phone number?

Yes, provided the request is made as soon as possible, since orders are processed quickly.

Please contact support@hangdayunstore.com immediately and provide:

  • Your Order Number (example: 212SHOP-112938)

  • The email address used for your order

  • Your complete and corrected shipping information

We will try to make the requested change as long as the order has not entered shipment preparation. After the package has been dispatched, shipping details can no longer be changed.

Q: Can I change the products in my order?

Requests to change an item's size, color, quantity, or other order details are time-sensitive.

Please email support@hangdayunstore.com as soon as possible and include:

  • Your Order Number (example: 212SHOP-112938)

  • Your order email address

  • A description of the change you would like to make

Changes are only possible before the order enters the fulfillment stage.

Q: Can I cancel my order?

An order can only be canceled before it has been shipped.

Please note that cancellation requests may incur a handling or processing fee. Once the order has been dispatched, it cannot be canceled.

After-Delivery Assistance

Q: What should I do if my package arrives damaged?

We’re sorry if your package arrived damaged. To report the issue, please email support@hangdayunstore.com and provide:

  • Your Order Number (example: 212SHOP-112938)

  • Photos or video showing the damaged product

  • A clear photo of the shipping label on the package

Our customer support team will review the information and assist with the issue.

Q: What if my product has a defect or quality issue?

If your item appears to have a manufacturing defect or another quality-related problem, please contact support@hangdayunstore.com and provide:

  • Your Order Number and order email address

  • A detailed description of the problem

  • Photos or video clearly showing the defect

We take product quality concerns seriously and will work with you to determine an appropriate resolution.

Q: What should I do if I received the wrong item or an item is missing?

If you receive an incorrect product or discover that something is missing from your order, please contact support@hangdayunstore.com with:

  • Your Order Number and order email address

  • A photo of the incorrect item, or

  • A list of the missing item(s)

We will review the situation and provide assistance as quickly as possible.

Account & Order Communication

Q: What if I did not receive my order confirmation email?

Please check your spam, junk, or promotions folders first.

If the confirmation email is still missing, contact support@hangdayunstore.com and provide the name and email address entered during checkout. Our team can then resend your order confirmation details.

Q: Why haven't I received my tracking number?

Tracking information is generally provided within 1–2 business days after your order has been processed.

If this period has already passed, please check your spam folder first. If you still cannot find the tracking information, contact our customer support team for assistance.