Shipping Protection & Tipping Policy

At Hangdayunstore, we aim to make every part of your shopping experience as convenient and transparent as possible. To give you greater flexibility when placing an order, we provide certain optional services that can be selected during checkout.

1. Optional Services

Shipping Protection and Tipping are entirely optional. Neither service is a mandatory charge, and they will only be included in your order when you actively choose to add them.

  • Shipping Protection: An optional service designed to provide coverage for your package in situations such as loss, damage, or theft while in transit.

  • Tipping: An optional way to express your appreciation for our fulfillment and customer support teams.

2. Shipping Protection Coverage

When you select Shipping Protection at checkout, your order may be covered for various issues that occur during transit. For complete information regarding coverage, exclusions, and the claim process, please refer to our detailed policy page:

Shipping Protection & Tipping Policy

3. Change of Mind & Refunds

We want you to feel confident about your purchase. If you have selected Shipping Protection or added a Tip and later decide that you no longer want these services, you may request a full refund of the applicable amount without providing a reason.

Refund requests for these optional services can be processed even after your order has been shipped. If either service was selected accidentally during checkout, the corresponding voluntary fee remains eligible for a full refund.

4. Contact Us

If you have questions about these optional services or would like to request a refund, please contact our customer support team through the contact details provided below:

Our support team will assist you as quickly as possible and work to make your experience as smooth as possible.