Last Updated: July 25, 2025
Introduction
This Return & Refund Policy sets out the requirements and process for addressing orders involving damaged items, manufacturing defects, or products that were received incorrectly. Please review the following terms carefully before placing an order.
1. General Return Conditions
All orders placed through our store are considered final sale.
Standard returns or exchanges are not available unless:
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The product delivered is defective or damaged, or
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The product received is not the item that was ordered.
Any approved resolution will be handled in accordance with the conditions described in this policy.
2. Claims for Defective, Damaged, or Incorrect Products
We are committed to product quality and customer satisfaction. If your order arrives with an issue, please use the claim procedure outlined below.
Inspection & Reporting Period
Customers should inspect their order as soon as it is delivered.
Claims concerning damaged products, defects, or incorrect items must be submitted within 7 days of the delivery date.
Required Information for Claims
All claims should be sent to:
To help us review your request efficiently, please provide:
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Your Order Number (example: 212SHOP-1218)
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The email address used when placing the order
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A clear description of the problem
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Clear photos or video showing the damage, defect, or incorrect product
Claim Review & Resolution
Every submitted claim will be evaluated by our customer support team.
Depending on the individual circumstances and the evidence provided, an approved claim may result in:
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A replacement item
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A partial refund
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A full refund
The applicable resolution will be determined by the company after reviewing the information and evidence submitted.
3. Refund Policy
When a refund is approved, whether partial or full, the refunded amount will be credited to the original payment method used for the purchase.
Please allow approximately 7–12 business days for the refund to appear on your account statement. The actual timeframe may depend on your bank or payment provider.
4. Exchanges & Replacements
Direct product exchanges are not available.
A replacement will only be issued when a claim involving a defective or damaged product has been reviewed and approved under the terms of this policy.
5. Unauthorized Returns
Do not return any merchandise before contacting our customer support team and obtaining authorization.
Returns sent without prior approval:
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Will not qualify for a refund or replacement
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May be refused or discarded without notice
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Will not be the responsibility of the company
Customers are required to receive approval from our support team before sending any item back.
6. Contact Information
If you have questions about this policy or need to submit a claim, please contact us at:
For more efficient assistance, please provide:
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Your Order Number (example: 212SHOP-1218)
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The email address associated with your order
Our team will review the information provided and work toward an efficient and fair resolution.