Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with us. This Shipping Policy provides details on how your order is processed, dispatched, and delivered. Please review the information below before completing your purchase.

1. Order Processing

Orders are generally prepared and shipped within approximately 3 business days after the purchase has been confirmed.

Before an order is dispatched, it may go through the following steps:

Payment verification
Product inspection and quality checks
Secure packaging
Transfer to the designated shipping carrier

Orders placed during weekends or public holidays will begin processing on the next available business day.

2. Shipping Times & Delivery Fees

Once your order has been dispatched, standard transit generally takes 10–20 business days. Actual delivery time may vary depending on the destination and local carrier operations.

Shipping Fee

Worldwide shipping is available for a flat fee of USD $5.99 per order.

Estimated Total Delivery Time

When processing and transit are combined, the estimated total delivery timeframe is approximately 13–23 business days.

3. Delivery Delays

Although we provide delivery estimates in good faith, shipping timeframes are estimates only and cannot be guaranteed.

Delays may occur because of circumstances beyond our control, including:

Customs inspections or import clearance
Courier transportation interruptions
Carrier network delays or operational disruptions

We appreciate your patience and understanding when unexpected shipping delays occur.

4. Shipment Tracking

After your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.

You can use the tracking number to monitor your shipment through:

www.17track.net

Please note that tracking details may take several business days to become active following shipment confirmation.

5. Multiple Package Shipments

When an order contains several products, the items may occasionally be shipped separately from different warehouse locations.

Separate fulfillment may help improve shipping efficiency and potentially shorten delivery times.

If your order is divided into multiple packages, each shipment will be assigned its own tracking number and you will receive a separate shipping confirmation for each package.

6. Changes to Orders

If you need to change order details, such as your shipping address, phone number, product size, color, or quantity, please contact us as soon as possible before fulfillment begins.

For the best opportunity to make a change, requests should be submitted within 12 hours after the order is placed.

Please email support@hangdayunstore.com and provide:

Your Order Number (example: 212SHOP-123331)
The email address used for your order
A detailed description of the changes you would like to make

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once the order has entered processing or shipment preparation.

7. Failed Delivery Attempts

If a carrier is unable to complete delivery, the package may be held at a local pickup location or post office.

Customers should use the tracking information to contact their local carrier directly and arrange redelivery or collection when necessary.

We are not responsible for packages returned because of:

Incorrect shipping information entered during checkout
Failure to collect the package within the carrier's specified timeframe

8. Tracking & Shipment Status Questions

It is normal for tracking information to temporarily stop updating while a package is being transferred between carrier facilities.

As a general reference:

If tracking information has been updated within the previous 7 days, the shipment will generally still be considered in transit.
If there have been no tracking updates for more than 7 consecutive days, please contact our support team for assistance.

9. Lost or Stolen Packages

If a package appears to be lost following an extended period without tracking activity, please contact us so that we can request an investigation with the shipping carrier.

When the carrier officially confirms that a shipment has been lost in transit, we will provide a replacement order at no additional cost.

Important Notice

Our responsibility ends once the carrier's tracking system confirms that the package was successfully delivered to the shipping address provided during checkout.

We are not responsible for packages reported as lost or stolen after delivery has been confirmed.

10. Shipping Regions & Fulfillment Locations

Shipping Availability

We currently provide shipping services worldwide.

If shipping to a particular country becomes unavailable because of carrier restrictions or logistical limitations, we will contact you directly regarding alternative arrangements.

Fulfillment Locations

Orders may be fulfilled from centers located in:

United States
Canada
Australia
European Union

Some products may also be shipped directly from our manufacturing or logistics partners in order to support product availability and delivery efficiency.

11. Important Terms & Disclaimer

By placing an order through our website, you acknowledge and agree to the following conditions:

Delivery Estimates

All shipping and delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by customs authorities, courier services, weather conditions, or other circumstances outside our control.

Customs Duties & Taxes

Customers are responsible for any import duties, customs fees, taxes, or other related charges imposed by local authorities. Such charges are not included in the product price or shipping fee.

Address Accuracy

Customers are responsible for entering complete and accurate shipping information at checkout. We are not responsible for packages that are lost, delayed, or returned because of incorrect address information.

Delivered Shipments

Once the carrier's tracking system shows that a shipment has been successfully delivered, responsibility for the package transfers to the recipient. We are not responsible for packages that are reported missing or stolen after confirmed delivery.